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What Law Firms Can Learn From Retail

In today’s fast-moving online retail marketplace, the age-old adage that the “customer is king” is seemingly truer than ever before in our history. Have a problem with your order? There’s a number to call. Don’t feel like calling? There’s an online representative who can message you. Don’t have the time to message? Submit an online inquiry. Prefer the old-fashioned method? Here’s the mailing address for the customer service team. Clearly, addressing customer concerns is a top concern for many companies.

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